Senior IT Support Technician in Massillon, OH at Shearer's Snacks

Date Posted: 1/23/2020

Job Snapshot

Job Description

You already us

Shearer’s is a privately held producer, co-manufacturer and distributor of quality snack foods sold under the Shearer’s brand, and other private labels. As a matter of fact, Shearers is the number one producer of kettle cooked chips in the world! As the leader in North America, we private label and co-manufacture salty snacks and we are the second largest producer of cookies and crackers. We utilize our manufacturing expertise to serve as a strategic supplier to our partners, who are nationally recognized retail and restaurant brands. So, while you may not be familiar with our name, you likely eat the products we make on a regular basis. With exceptional competence in product development, manufacturing, marketing, and distribution, we continue to realize significant growth in each segment of our business. Headquartered in Massillon, Ohio, we have over 5,000 associates in 11 state-of-the-art manufacturing and distribution sites in North America. You can visit our website at .

Senior IT Support Technician 

Location:  Millennium, Brewster and Stark Warehouse

Shift:  Days - Monday-Friday

The Senior IT Support Technician addresses the most complex technical problems, working within multiple channels to identify and resolve issues.  Primary objectives include offering direct support for all IT assets, answering inquiries around procedural questions and policies, user account management, owning hardware/software procurement and software standardization across the enterprise.

Your seat at the table

  • Broad technical foundation of IT concepts to ensure solid understanding of technical initiatives
  • Communicate effectively with IT, Business customers, and management on a day-to-day basis
  • AD & Group Policy Management
  • Office 365 Administration
  • Windows OS support
  • File/Print Services
  • Asset Management
  • XenApp Workspace Support
  • Wireless / Guess Wireless troubleshooting

This position will require you to have the following:  

  • Attention to detail and accuracy, commitment to excellence, continuously looks for improvements, finds root cause of problems, owns/acts on problems
  • Understanding of TCP/IP protocol and related hardware
  • Office 365 Administration a plus
  • Strong communication and interpersonal skills
  • Analytical/Problem solving skills
  • Ability to prioritize and effectively meet deadlines
  • Strong documentation skills
  • Scripting in PowerShell and BAT files a plus

What you bring to the table

  • Associates degree in Business (or Management), Computer Science, Engineering or related discipline, or equivalent work experience is required.
  • At least 7 years of experience within a technical support role

We Offer a Feast of Benefits

Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.

You will be considered for employment in our inclusive workplace

Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.

This is your invitation to apply now!